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Hybrid (3 days in the office in South Wigston, Leicester )
Start Date for this role will be Monday 1 st September 2025
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of
Keeping Industry Working.
Our Customer Service team is looking for a Customer Service Advisor to join our growing team to deliver a professional, credible and timely service which supports the needs of our customers, suppliers and stakeholders, whilst offering a best-in-class service with a first call resolution philosophy.
Your Role:
- Start with the Customer - deliver exceptional customer service with a “first-call resolution” mindset
- Embrace Curiosity - continuously seek to understand our products, services, and customer needs.
- Compete with Urgency - processing customer orders, quotes, and inquiries—from stock checks to returns
- Invest in Our Success - upsell products and promote offers
- Win as One Team - work closely with customers, suppliers, and internal teams
- Act with Intent - Do the Right Thing - ensure accurate pricing, payments, and account management
What you bring:
- Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous
- Proficient in phone-based customer service.
- Clear communicator with a focus on listening and acute attention to detail.
- Great Level of Computer Literacy (Microsoft Office, CRM experience preferred).
- Detail-oriented, organized, and adaptable.
What’s in It for You?
- Competitive salary based on experience + monthly bonus
- Hybrid working (3 days in the office)
- Career growth & development
- Competitive benefits including Pension, Company Funded Healthcare Cash Plan, wellbeing support, Salary advance scheme & more
Successful candidates will be required to complete 3 weeks training on joining. Required working hours during this time will be 8:30am – 17:00pm. Training is conducted online and in person and you may be required to be in the office more than 3 days per week. Following completion of training the Customer Service Advisor will be assigned an 9hr shift (including 1hr lunch break) between the hours of 7:00am and 19:00pm Mon – Thurs and 6hrs 30mins (30min lunch break) Fridays
Our next onboarding date will be 01/09/2025
Candidates successful following 1 st round interviews will be required to attend an in-person interview at Cromwell HQ Leicester on 29 th , 30 th or 31 st July 2025
