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Quelle sera votre contribution et comment vous épanouir dans ce poste ?
We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.
- Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
- Raises manual notes for permitted scenarios and updates Manual Log
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas and equipment
- Calculates commission payments to agents and makes adjustments to cylinder holdings
- Completes manual template to create Proforma Invoices as required
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
- Develops and maintains knowledge of products, services and systems as required
- Identifies sales opportunities for referral to the sales team
- Develops strong long term relationships with customers and agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience and productivity
- Process cash and card payments over the counter securely and responsibly
- Take initiative by informing regular customers of new products or services and price changes
- Listen to and resolve customers' complaints regarding products or services
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Be instrumental in accurate and timely stock counts
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Etes-vous LA personne faite pour ce poste ?
- Confident and clear communication skills across all contact channels
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone environment
- Willingness to learn about industry, products, customer and agent requirements
Nos différences font notre performance
Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.
Nous accueillons et considérons les candidatures de tous les candidats qualifiés, quel que soit leur parcours. Nous sommes convaincus qu'une organisation diversifiée permet à nos collaborateurs de révéler leur talent, à la fois individuellement et collectivement, et qu'elle contribue à renforcer notre capacité d'innovation en faisant vivre nos fondamentaux, en agissant pour le succès/la réussite du Groupe et en créant un environnement engageant, dans un monde en mutation.
