Customer Service Advisor

• Salary: £24,043 per annum
• Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home.
• Contract: Permanent
• Hours: Full-Time – 37.5 hours per week
• Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays
• Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site
• Start date: Wednesday, 11th Feb 2026

As a Customer Service Advisor at Capita, you'll be part of our dynamic client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies — you’ll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every day, this is your moment.

• We are committed to delivering a personalized, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts – that's you – can assist customers whenever and wherever they need it.

• Bring your “can-do” attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction.

Job Description

What you’ll be doing:

• Supporting with inbound calls
• Taking ownership of each call, you will be delivering a service which makes customers feel valued and supported
• Taking calls from customers to support with a wide range of high priority/emergency enquires. Customers may be experiencing instances of no water, a drop in pressure, discolored water or in extreme circumstances, flooding in their homes.
• Many of these customers may be vulnerable or in distress, so your empathy and ability to remain calm under pressure will be essential.
• Creating a positive experience for both customer and client

Who are we looking for:

• Confidence and the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations, maintaining emotional stability and staying motivated with a drive to continuously improve

What’s in it for you?

• A competitive salary of £24,043 per annum
• 22 days’ holiday
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
• Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What will happen next:

• Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily.

https://capita.wd3.myworkdayjobs.com/CapitaGlobal/job/Rotherham/Southern-Water-Customer-Service-Advisor_10116444-1

• The team will then reach out to discuss the role in more detail.

Equal Opportunities

• We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.

• Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .

• For more information about equal opportunities and process adjustments, please visit the Capita Careers website.