Customer Service Advisor
Company
Location
Exeter, England, United Kingdom
Posted At
8/13/2025
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with EDF (UK). For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
About The Role
At EDF, success is personal. Here you’ll develop a career that’s unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it’s your journey, powered by us. Join us and be part be of our mission to help Britain achieve Net Zero.
The Opportunity
As a Customer Service Advisor, you'll play a key role in delivering exceptional service to our customers, addressing their queries and ensuring they receive timely, accurate support. Your goal is to create a positive experience by resolving issues efficiently and professionally, whether through inbound telephony, emails or online portals.
Pay, Benefits And Culture
Alongside a starting salary of £25,719 and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What You’ll Be Doing
You'll take ownership of customer interactions, collaborating with your team and other departments to find effective solutions. We expect you to respond quickly, professionally, and with precision, always striving for a seamless customer experience in every interaction.
As part of a high-performing team, you’ll have opportunities to support colleagues and managers with specific queries or tasks, helping drive outstanding service delivery. We learn something new every day and as the people closest to our customers, you are encouraged to spot opportunities and suggest solutions where we can improve our customer experience.
Who You Are
We’re looking for someone eager to learn and confident engaging with customers over the phone.
Our fast-paced customer service team handles challenging situations, so a strong work ethic and team spirit are essential. You’re passionate about delivering great customer experiences – positive, open-minded, and a strong communicator with great attention to detail.
You have strong communication skills – speaking, listening, and writing with confidence. You’re also resilient and adaptable, comfortable handling uncertainty and solving problems independently. We trust you to make smart decisions and continuously improve through feedback.
You're a natural problem-solver who thrives in a fast-moving environment. You’re comfortable using IT systems and navigating multiple platforms.
You’re a true team player – approachable, collaborative, and always eager to support colleagues and share ideas.
Most importantly, you live our core values: be open, own it, and make it better – always learning and helping drive positive change.
If this sounds like you then we’d love to hear from you!
Closing date for applications: 22nd August 2025
Hiring Manager: Alison Shapcott
Location: Exeter
Interviews - week commencing 1st September
Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.
At EDF, success is personal. Here you’ll develop a career that’s unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it’s your journey, powered by us. Join us and be part be of our mission to help Britain achieve Net Zero.
The Opportunity
As a Customer Service Advisor, you'll play a key role in delivering exceptional service to our customers, addressing their queries and ensuring they receive timely, accurate support. Your goal is to create a positive experience by resolving issues efficiently and professionally, whether through inbound telephony, emails or online portals.
Pay, Benefits And Culture
Alongside a starting salary of £25,719 and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What You’ll Be Doing
You'll take ownership of customer interactions, collaborating with your team and other departments to find effective solutions. We expect you to respond quickly, professionally, and with precision, always striving for a seamless customer experience in every interaction.
As part of a high-performing team, you’ll have opportunities to support colleagues and managers with specific queries or tasks, helping drive outstanding service delivery. We learn something new every day and as the people closest to our customers, you are encouraged to spot opportunities and suggest solutions where we can improve our customer experience.
Who You Are
We’re looking for someone eager to learn and confident engaging with customers over the phone.
Our fast-paced customer service team handles challenging situations, so a strong work ethic and team spirit are essential. You’re passionate about delivering great customer experiences – positive, open-minded, and a strong communicator with great attention to detail.
You have strong communication skills – speaking, listening, and writing with confidence. You’re also resilient and adaptable, comfortable handling uncertainty and solving problems independently. We trust you to make smart decisions and continuously improve through feedback.
You're a natural problem-solver who thrives in a fast-moving environment. You’re comfortable using IT systems and navigating multiple platforms.
You’re a true team player – approachable, collaborative, and always eager to support colleagues and share ideas.
Most importantly, you live our core values: be open, own it, and make it better – always learning and helping drive positive change.
If this sounds like you then we’d love to hear from you!
Closing date for applications: 22nd August 2025
Hiring Manager: Alison Shapcott
Location: Exeter
Interviews - week commencing 1st September
Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.
Hunt UK Visa Sponsors
Copyright © 2025