Customer Service Advisor

Customer Service Advisor Fix Auto UK

Contract: Full-Time – 40 Hours A Week (Home Working with some travel)

Shifts: Full flexibility Between 8:00am to 5.30pm Monday to Friday

Salary: £26,000

Must be based in the UK.

Who is Fix Auto UK?

Fix Auto is part of an international network of over 730 bodyshops, with operations in nine major countries. Over the past twenty-five years, Fix Auto has become one of the largest and most successful networks of collision repairers in Canada with 200 Franchisees, and is now one of the largest branded bodyshop networks in the UK. Fix Auto UK has close working relationships with 10 major insurers, fleet operators and repair 150,000 vehicles annually. The bodyshop network across the UK and Northern Ireland guarantee our repair for life and are trusted by nearly 10,000 customers as seen on Trustpilot.

We’re driven by our core values: Trustworthy, Honesty, Teamwork, Ownership, Respectful, Transparency

The Role

Our business is growing and we have fantastic opportunities to join Fix Auto UK in our Customer Service Department, a vital part of our business. As the front facing member of our business, you’ll be communicating with key stakeholders such as our insurer partners, our Franchise Partners, our Head Office Team and most importantly our customers.

Our brand reputation and loyalty are very important to us and we’re looking for individuals who are great team players with a forward-thinking mindset.

What is involved?

Our customer service roles are responsible for the incoming and outgoing customer dialog requiring strong communications and written skills working cohesively across the Customer Service team. Responsibilities include but are not limited to:

• Confident in managing customers throughout their journey with us, communicating between the relevant stakeholders, including our car body shop Franchise Partners across the UK
• Responding to customer queries in a timely and accurate way, via phone, email, or live chat
• Resolving and informing our customers and suppliers queries to aid a smooth customer journey.
• Ensuring our internal databases are kept up to date with accurate information on customer interactions and files
• Working in a fast paced team environment, handling multiple customer interactions at one time build sustainable relationships and trust with customer accounts through open and interactive communication

What do we need from you?

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment
• Customer orientation and ability to adapt/respond to different types of characters
• Professional and friendly telephone manner
• Evidence of customer service experience
• Strong IT Skills
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence

 What we can offer

• 25 days holiday (including bank holidays)
• Pension Scheme
• Private Medical Insurance
• Life Assurance
• Opportunities for career development and progression
• Access to hundreds of discounts through our Perks For Work Scheme
• Mental Health First Aid Training
• Head Office Team Days 

 If you are looking for a unique opportunity in a high growth organisation and recognise most of our requirements in yourself, please email Tracey Moody, Head Of People ([email protected]) to request an application form by no later than 23 July 2025.