Customer Service Advisor

Yate, England, United Kingdom

7/15/2025

Customer Service Executive

Based at David Hathaway part of the Kinaxia Group

Full Time | Permanent Role

Are you passionate about delivering amazing customer experiences?

Do you thrive in a fast-paced, people-first environment where no two days are the same?

We're on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.

At Kinaxia, we don't just move goods - we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable - and we're looking for someone who shares these values.

Why You'll Love Working With Us

• Be the voice of the business and make a real difference to our customers' experience.
• Join a supportive, friendly team where collaboration and respect matter.
• Develop your skills with access to ongoing training and personal growth opportunities.
• Work in a company that values loyalty, innovation, and people just like you.
  
  

What You'll Be Doing

You'll play a key role in keeping our customers happy and our operations running smoothly:

• Use phones and emails to communicate with customers to communicate any issues or to celebrate some good news.
• Make sure every interaction reflects our high service standards - accurate, timely, and friendly.
• Book in deliveries and keep customers updated on any changes - keeping everything on track and stress-free.
• Build strong working relationships with your colleagues across the business - we work as One Team.
• Track and trace deliveries and keep customers up to date on any issues throughout the day.
• Use simple KPI excel spreadsheets to keep a log of all deliveries for selected customers for their viewing.
  
  

What You'll Bring To The Team

• A natural flair for customer service - you genuinely enjoy helping people.
• Excellent communication skills - clear, professional and friendly.
• Strong attention to detail - you pride yourself on getting it right the first time.
• Ability to stay calm under pressure and juggle multiple tasks with a smile.
  
  

Qualifications & Experience

• GCSEs in English and Maths.
• Previous experience in a customer service or account management role - desirable but certainly not essential.
• Experience within transport, warehousing or logistics is a bonus - but not essential.
• A genuine team player with the drive to learn and grow.
  
  

You'll Thrive Here If You Are...

• Curious and eager to improve.
• Resilient when challenges arise.
• Customer-focused and proud to represent a business.
• Someone who takes ownership and gets things done.
  
  

Ready to join a company that values you - and your voice?

Apply today and start your journey with a team that puts people first.