Customer Service Advisor

ASSESMENT CENTRE - 12/09/2025

Overview:

Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience.

Key Responsibilities:

• Respond to queries promptly and professionally (in-person, phone, online)
• Resolve issues quickly, aiming for first-time resolution
• Use systems like POS, Zendesk, and AX Dynamics efficiently
• Maintain high standards in communication, presentation, and organisation
• Represent Liberty’s values and service excellence

What You’ll Need:

• Customer service experience (retail, hospitality, or travel preferred)
• Strong communication skills
• Calm, organised, and solution-focused
• Luxury brand experience is a plus

KPIs:

• Response and resolution times
• Customer satisfaction scores
• Accuracy and task completion