Customer Service Advisor

Customer Service Advisor – Join Our Growing Team!

Salary: Competitive

Bonus: Up to 10%

Hours: 39 hours per week (Monday to Friday)

Location: Telford

At Luceco Group, we’re passionate about providing innovative solutions in the lighting and electrical industry, and we’re looking for a dedicated Customer Service Advisor to help us deliver exceptional customer support. If you’re someone who enjoys helping others, thrives in a fast-paced environment, and has a passion for customer service, this could be the perfect opportunity for you to join our team in Telford!

As a Customer Service Advisor, you’ll play a vital role in providing top-tier support to our customers over the phone. You’ll be their first point of contact, helping with everything from order processing to resolving issues, ensuring each interaction is positive and professional. You’ll be handling a high volume of inbound calls and orders—on average, 60 calls and 70+ orders per day—so we’re looking for someone who thrives under pressure and enjoys working in a busy, team-oriented environment. If you're a natural problem solver with a passion for customer satisfaction, we want to hear from you!

What’s in it for you?

· Competitive Salary

· Up to 10% Bonus for performance

· Holiday Benefits: 25 days holiday + public holidays, with a holiday buying scheme

· Wellbeing Perks: Health & wellbeing programme and life insurance

· Financial Security: financial planning services

· Employee Discounts

Your Key Responsibilities:

· Handle incoming calls and customer queries with professionalism and care

· Process orders, manage delivery issues, returns, and account-related inquiries

· Provide accurate and helpful information about our products and services

· Liaise with internal departments to resolve customer issues efficiently

· Maintain accurate records of all customer interactions

· Deal with complaints and time-sensitive requests with empathy and urgency

What We’re Looking For:

· Organised with strong attention to detail

· Excellent communication and telephone skills

· Commercial awareness and a customer-first mindset

· A team player who can prioritise workload and multitask effectively

· Assertive, adaptable, and able to work under pressure

· Confident following instructions and working independently

At Luceco Group, we pride ourselves on providing innovative lighting and electrical solutions. Join our dynamic team, where you’ll make an impact by ensuring our customers receive exceptional and unforgettable service, every time.

Ready to make a difference at Luceco? Apply today!