Customer Service Advisor

CompanyMarshalls plc

LocationGainsborough, England, United Kingdom

Posted At1/28/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (42.0%).

Occupation Type

Sales and retail assistants

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Customer Service Advisor
Gainsborough - Office based
Monday - Friday - 36.5 Hours per week
8:30am - 5pm Monday to Thursday and 8:30am - 4pm Friday with 1 hour unpaid lunch
Starting Salary - £23,914 (rising annually & with development)

At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people's growth. We're part of Marshalls plc - the UK's leading manufacturer of hard landscaping, building and roofing products. Our combined legacy and reputation have never been stronger!

We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Gainsborough Site. This is a full-time, office-based role (five days per week).

What you'll be doing:

Building strong customer relationships and ensuring complete customer satisfaction

Managing your customer caseload and working closely with our sales team to provide a seamless service
Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time

Proactively identifying solutions and anticipating customer needs

Championing new ideas and driving continuous improvement in our service

What skills will you need?

Excellent telephone manner and experience in a customer service role

Strong verbal and written communication skills
A real passion for providing an excellent customer experience
Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
Ability to develop great relationships with both external and internal customers
Excellent workload management and prioritisation
A real passion for providing an excellent customer experience

Benefits:

26 Holidays + bank holidays
Free onsite parking
Company Pension up to 15%
Development opportunities
Cycle-to-work scheme
Employee Discount programme
Refer a friend scheme
Employee Assistance programme - Financial, Physical and Mental Wellbeing support
Share Scheme
HealthCare Cash plan

More about Marley and Marshalls

Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website:

Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace. You're unique and we want you to bring every part of who you are to work, every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it's the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you're valued for the contribution you make, and where you can grow and develop by being entirely yourself!