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Copyright © 2025
Copyright © 2025
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Next. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Job Description
SHIFTS YOU ARE APPLYING FOR: 4 days on 4 days off 8am-6pm, 33.25 hours per week
🚀 Join the Customer Service Dream Team at Total Platform!
Role Type: Fast-paced. People-focused. Zero sales.
Ever wanted to work for loads of your favourite brands - all at once? Welcome to Total Platform, NEXT’s fastest-growing department, where we’re reimagining what customer service looks like. Think: Victoria’s Secret sass, FatFace comfort, Reiss sophistication, and Gap classics—and you're the friendly voice behind them all.
Launched in 2022, our growing team currently supports 6 brands, and we’re looking for friendly, quick-thinking team players to help us deliver WOW-worthy service.
🌟 The Role – More Than Just a Headset
You’ll be juggling calls, emails, Whatsapp and web chats like a customer service ninja - helping people across the UK and internationally with everything from order updates to gift advice. No pushy sales, no scripts - just real conversations with real people.
We handle around 11,500 customer queries a week, and you’ll be the hero making sure each one ends with a smile. The best part? Your performance is measured by how helpful you are - not how many products you sell. 🙌
Your daily mission (should you choose to accept it):
🙋♀️ Who We’re Looking For – AKA, You?
You’re chatty, switched-on, and get people. Whether you've worked in retail, hospitality, care - or have mastered the art of calm in a chaotic group chat - you’ve got the people skills we’re after.
You don’t need call centre experience, but if you’ve ever been told “you’re a great listener” or “you’d be perfect on the phone,” you’re already halfway there. Oh, and if the idea of working with familiar faces every shift in a team of 13-15 sounds nice? Even better.
You’ll need to be:
🎓 Full Training Included
We’ve got your back with 3 weeks of full time training to turn you into a Total Platform pro. All you need to bring is your energy, curiosity, and love for helping people.
💬 Ready to Join Us?
If you’re after a job that’s people-first and packed with variety, hit apply and let’s chat. Quirky socks optional. Great attitude essential.
What’s Next
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Please note: The shifts currently advertised are accurate at this time, however, they may be subject to change as the recruitment process progresses. We will keep you informed of any updates throughout should this happen.
Next is proud to be a Disability Confident Employer (Level 2). We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team at 0333 777 8166
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
About The Team
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.