Customer Service Advisor

• Directorate: Strategy and Transformation
• Pay Level: 4 £27,920 - £29,694 (pro-rata) fully inclusive of Local Weighting Allowance
• Contract Type: Permanent
• Working Hours: 16 Hours
• Location: Observatory House/ Slough Hybrid
• DBS requirement: Basic
  
  

The closing date for applications is midnight on 18th February 2026

Interviews will be held week commencing 2nd March 2026

What you’ll be doing:

A Customer Service Advisor represents the Council and is often the first point of contact for customers. You will handle enquiries by phone, in person, and online, ensuring a helpful and professional service at all times.

We are looking for friendly, motivated individuals who enjoy helping others and are committed to delivering a high standard of customer service. You must be able to explain information clearly, remain calm under pressure, and communicate confidently with a wide range of customers.

The role requires you to be well organised, flexible, and able to work effectively with colleagues. You will also be expected to meet agreed service targets and performance standards.

Our Council:

Our vision is to make a difference to our communities and our environment, and we would love you to join us in our mission! All our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling, prosperous, and healthy lives.

What we offer:

We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever, and you will join a friendly and collaborative environment where you are encouraged to thrive.

We understand that everyone has different needs and circumstances. That's why we're committed to offering flexible and hybrid working arrangements that help you achieve the best work-life balance and accommodate different working patterns. We encourage and welcome applications from people of all backgrounds. We select staff on merit and foster a workforce where people are valued and represent the local communities we serve.

Annual increments, where applicable, are usually payable on 1st April each year, subject to six months service in the post, until the maximum spinal column point of the level has been reached. The payment of annual increments is not automatic and is subject to satisfactory performance as assessed by your Director.

Alongside a competitive salary, we provide:

• 26-33 days annual leave (depending on length of service)
• Local Government Pension Scheme
• Wellbeing initiatives and active employee networks
• Tax-free childcare and childcare services
• Annual increments (subject to performance and service)
• Season loan ticket - to help with the cost of your rail / bus journey to and from work.
  
  

Accessibility and Support:

Slough Borough Council is an inclusive employer. We are committed to ensuring all applicants feel supported throughout the recruitment and interview process. If you require reasonable adjustments—such as printed interview questions or specific room layouts—please contact our Recruitment Team at Recruitment@slough.gov.uk. All information will be treated confidentially and used solely to provide the necessary support.

We are also proud signatories of the Armed Forces Covenant. We welcome applications from serving personnel, reservists, veterans, and their families, and are committed to treating them fairly while recognising the skills, experience, and dedication they bring to our organisation.

This information will be treated confidentially and used solely to ensure we provide appropriate support throughout the recruitment process and beyond.

Right to Work and Checks:

All applicants must have a valid right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before applying. We are committed to safeguarding children, young people, and vulnerable adults. All appointments are subject to satisfactory pre-employment checks.

How We Recruit At Slough Borough Council

Our 8 Core Skills ⭐

At Slough Borough Council, we're moving Forward Together. We believe in our people, our purpose, and our progress. We've created a unified set of core skills to help you understand what we value — and what you can expect from a career with us.

How we recruit | Slough Borough Council🔍

How to Apply:

Please click on the Apply button below to submit your application.

We look forward to hearing from you!

Join our team at Slough Borough Council and help accelerate our journey of transformation and growth!

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council - Move Forward Together!