Customer Service Advisor B2B
Company
Location
Preston, England, United Kingdom
Posted At
7/24/2025
Advertise with us by contacting: [email protected]
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Description
dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.
We are now recruiting for Customer Service Advisors to join our contact centre based at our UK flagship office in Leyland.
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales enquiries from our travel agent partners providing the excellent service that they expect from us.
Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone, via live-chat and email. This will include:
The starting salary is £25000, increasing up to £26250 as you complete modules in our training programme over the next 18 months.
Start date: 29 th September 2025
To be considered for this role, you need to have the following: -
Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy public transport access from the surrounding area.
We have some fantastic benefits, making us a great place to work:
We are now recruiting for Customer Service Advisors to join our contact centre based at our UK flagship office in Leyland.
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales enquiries from our travel agent partners providing the excellent service that they expect from us.
Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone, via live-chat and email. This will include:
- Making changes to a customer’s holiday
- Answering invoice & commission queries
- Adding special requests to bookings
- Holiday cancellations and assistance requests
- Booking special meals & prebooking seats on flights
- General customer service enquiries
The starting salary is £25000, increasing up to £26250 as you complete modules in our training programme over the next 18 months.
Start date: 29 th September 2025
To be considered for this role, you need to have the following: -
- GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent
- Customer service experience – ideally in a contact centre environment
- IT literate
- Travel industry experience or a keen interest in travel is desirable
- Customer focussed
- Great attention to detail
- Excellent verbal and written communication skills
- Able to work under pressure, meet deadlines and remain calm
Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy public transport access from the surrounding area.
We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
Advertise with us by contacting: [email protected]
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