Customer Service Advisor UK Spares Sales (m/f/d)

Company

Dematic

Location

Banbury, England, United Kingdom

Posted At

9/4/2025

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Description

To be the primary point of customer contact for all spare parts enquiries ordering and repairs. The role is to fulfil the spares processing function within the spares parts side of the business and support the ongoing growth.

We Offer

Customer Service – to take ownership for and follow through customer queries, communicating with suppliers and the DCs as necessary to completely answer questions
Quotes – process customer request for quote within target, and as needed follow up quotes
Sales Orders – process customer spare parts sales orders within target
RSPL - Responsible for recommended spares projects, handling and execution
Purchasing – as necessary create back to back purchase orders relating for all sales orders processed
Customer Focus – Understand (internal and external) customer expectations and work to achieve customer satisfaction
Continued focus on process improvement within the Customer Service team
Other duties as assigned

Tasks And Qualifications

Knowledge and Qualifications:
Previous experience of ordering Spare Parts
Knowledge of SAP Order Processing (desirable but not essential)
Ability to prioritise workload
Ability to work on own initiative within a team environment.
Good telephone manner with greeting all customers and being professional whilst resolving queries