Accenture UK & Ireland

Customer Service Advisor (Welsh Speaker)

Company
Location
Newcastle Upon Tyne, England, United Kingdom
Posted At
6/3/2025
Advertise with us by contacting: [email protected]
Description
Start Date: 18th August 2025

Salary: £28,478

Type of role: Permanent

Remote working

Are you a fluent Welsh speaker with a passion for helping others and delivering brilliant customer service?

We’re looking for a Welsh-speaking Customer Service Advisor to join our friendly, high-performing team at Accenture. You’ll play a crucial role supporting local producers in Wales by providing guidance and clarity on their payments, invoices, and obligations – all while ensuring their experience is smooth and stress-free.

This is your chance to use your language skills to make a meaningful impact and help ensure Welsh-speaking customers receive support in their preferred language.

What you’ll do:


  • Be the first point of contact for Welsh-speaking local producers
  • Respond to queries about payment instructions, invoice amounts, disputes, and more – via phone, online chat, email, and post
  • Handle complaints with professionalism and care
  • Log and manage tickets in ServiceNow, redirecting IT issues to the right teams
  • Maintain accurate records and follow up as needed
  • Ensure all activity complies with policies and government regulations.


  • What we're looking for:


  • Previous experience in a customer service role, ideally within a contact centre or similar environment.
  • Fluent in Welsh and English (spoken and written)
  • A natural communicator who’s confident, clear, and compassionate
  • Strong attention to detail and organisation skills
  • A calm, solutions-focused approach – even when under pressure


  • Why join us?

    This is more than just a job – it’s a chance to support Welsh-speaking communities, build your career, and be part of a supportive, inclusive team at a company that values your skills.

    Apply today and help us make a real difference – in both English and Welsh.

    #WelshJobs #CustomerService #WelshSpeaking #AccentureCareers #RemoteJobs #GwasanaethCwsmer #Cymraeg

    NCL01

    Advertise with us by contacting: [email protected]
    logo
    Hunt UK Visa Sponsors

    Copyright © 2025

    About us

    How does it workContact UsBlog

    Stay up to date

    TwitterTelegram
    Customer Service Advisor (Welsh Speaker) | Accenture UK & Ireland | Hunt UK Visa Sponsors