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Launch Your Aviation Career: Passenger Service Agent, London Heathrow
Ready to become the cornerstone of exceptional passenger experiences at one of the world's most dynamic airports? As a Passenger Service Agent, you'll be at the heart of every journey, transforming routine interactions into memorable moments for travellers from every corner of the globe.
We're seeking a customer service champion who thrives in aviation's fast-paced environment, brings collected composure to challenging situations, and genuinely enjoys connecting with people from diverse backgrounds and cultures.
Your Key Responsibilities
- Deliver world-class service at passenger check-in with genuine warmth and professionalism
- Navigate complex travel documentation requirements with meticulous attention to details
- Execute seamless baggage processing
- Turn potential travel disruptions into positive passenger experiences
- Coordinate safe, efficient boarding procedures that keep flights departing on schedule
- Collaborate with gate operations and ground crew to ensure smooth passenger flow
Essential Requirements:
- Proven customer service excellence - background in customer-facing roles, preferably in hospitality, retail, or transportation
- Exceptional communication skills - ability to explain complex procedures clearly and manage challenging situations with diplomacy
- Flexibility champion - enthusiastic about working varied shift patterns including early mornings, late evenings, weekends, and holidays to support 24/7 airport operations
- Computer proficiency - comfortable learning new systems and managing multiple digital platforms simultaneously
- Safety and security focused - commitment to maintaining the highest safety standards and understanding of critical aviation security protocols
- Fluent English - both written and spoken to professional standard
Highly Desirable Skills & Experience:
- Aviation industry background - previous airport, airline, or travel industry experience
- Check-in system expertise - knowledge of airline departure control systems and reservation platforms
- Additional languages - particularly European languages, Hindi, Arabic, or Mandarin
- Conflict resolution training - formal customer service or hospitality qualifications
- Physical capability - ability to stand for extended periods
- Cultural awareness - experience working in multicultural environments
Why Choose dnata for Your Career Journey:
- Safety-first culture - work with a company where safety is our number one core value, ensuring the highest standards in everything we do
- Professional development - comprehensive training programs and career advancement opportunities within the global dnata network
- Diverse, inclusive workplace - join a team representing dozens of nationalities and backgrounds
- Competitive benefits package - including pension scheme, and health benefits
- Dynamic work environment - no two days are alike in the world of aviation
- Make a real impact - be instrumental in creating positive travel memories for passengers
- Industry recognition - work for a globally respected aviation services leader
We will offer both full-time and part-time positions to suit different lifestyle needs and career aspirations
Ready to take off? If you're passionate about customer service, thrive in flexible working environments, and want to build a career in the exciting world of aviation, we want to hear from you