Customer Service Assistant x2 - London Liverpool Street Managed Station

CompanyNetwork Rail

LocationLondon, England, United Kingdom

Posted At1/24/2026

UK Visa Sponsorship Analytics

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Occupation Type

Managers and directors in retail and wholesale

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Location

London, GB

Department Name

Eastern Region

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description

To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

About The Role (External)

Key Accountabilities:

Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC’s and customers travelling throughout the station.
Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
Respond to and record emergencies and incidents involving the general public and industry partners, as required.
Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
Actively assist and provide information to customers travelling throughout the station.
Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.

Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.

Fulfil allocated duties as prescribed within Emergency Plans.

Job Skills, Experience and Qualifications:

Essential

Command of English language, both written and oral
Experience of working in a customer facing environment
Confidence to deal with different types of situations assertively
Experience of working effectively as part of a team

Desirable

Educated to GCSE or equivalent in English and maths

How To Apply (External)

Band 6- Salary £26,459 (plus Inner London Allowance of £3,270) There are currently 2 roles available.

Closing date: 6th February 2026 Late applications will not be accepted.

To submit your application, click apply now. For tips to help you prepare and apply click here

Click ‘apply now’ or click here for details of how to apply.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****