Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you the person who can make a real difference to the lives of our residents?
Do you have a passion for helping people and solving problems?
Are you a team player?
Do you have the ability to work across multiple council services and systems?
If so, this could be the role for you!
What’s the role?
The successful candidate will be the first point of contact for all enquires which are handled by the Customer Service Centre via telephone and any front facing services as required.
The following are some of the services we handle enquiries for:
- Council Switchboard
- Registration (Births, Deaths, Marriages and Civil Partnerships, Citizenship)
- Housing Services (Housing Needs, Housing Repairs, Housing & Communities)
- Environmental Services (Pest control, Lumber & Mattress collection, Recycling & Domestic Refuse, Highways, Animal Welfare, Trees, Cleansing and abandoned vehicles)
- Skips & Scaffolding Licenses
- Planning Services (General Enquiries, Booking Site Inspections & Appointments and taking payments)
- BSL (British Sign Language)
- Social Media (Hootsuite) – LBL X (formerly known as Twitter) account
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks
What we’re looking for:
We are seeking to recruit a part time Customer Service Centre Officer across the following days/hours:
Monday 09:00-13:00
Tuesday 09:00-13:00
Wednesday 09:00-13:00
We are looking for someone with a passion for customer service, who can work as part of a team and who has direct experience of working in a fast paced multi-service contact centre.
You will have an appetite for resolving customer enquires through to completion ensuring that all issues are dealt with efficiently and effectively.
You will have a proven track record of service knowledge relating to Council Housing Services, Registration Services, Environmental Services, Highways, Garden Waste and other services which may be directed to the Call centre. Be part of a team which facilitates a digital assistance front line service to enable all residence to access online services
In return, we’ll offer excellent training and development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community.
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact
Sebasteon Fender - 0208 314 6061 or
Melanie Mehmet - 0208 314 7559
Please click here to view the Job Description and Person Specification
Salary
£33,780 - £34,779 per annum pro rata (SC5)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email
[email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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