Customer Service Coordinator

CompanyVertical Advantage

LocationSurrey, England, United Kingdom

Posted At12/8/2025

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Location: Surrey

Hours: Full-time, 37.5 hours/week (Monday–Friday)

Salary: £25,000 – £28,000

Setup: Full On-site

A global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence.

Role Overview

The order processor plays a central role in supporting either the sales function (customer-facing) or the purchasing function (supplier-facing), ensuring smooth day-to-day operations. This role involves handling order processing, managing communications, and resolving issues promptly, while maintaining accurate system records and building strong relationships with stakeholders.

Key Responsibilities

Raise purchase orders based on stock levels and customer requirements
Liaise with suppliers, third-party warehouses, and hauliers
Monitor and maintain appropriate stock levels in line with policy
Resolve issues such as pricing errors, damaged goods, or late deliveries
Maintain accurate purchasing records within the ERP system
Communicate clearly with internal and external stakeholders
Contribute to process improvements and operational efficiency
Support cross-functional teams when needed

Requirements

Excellent verbal and written communication skills
Strong problem-solving skills with a proactive mindset
High level of accuracy and attention to detail
Comfortable working with numbers (pricing, quantities, percentages)
Proficient in Microsoft Office, particularly Word and Excel
Willingness to learn internal systems (e.g., ERP, CRM tools)
Previous experience in customer service, order processing, or administration

Benefits

25-days holiday + bank holidays
4 days in-office, 1 day at home
Pension Scheme
Cycle to Work Scheme