Berkeley Capital is the largest division in Berkeley Group, focuses on large-scale brownfield regeneration projects in London, stitching these vast and isolated spaces back into the local fabric, bringing them to life with the right mix of homes, amenities, natural landscapes and open spaces.
Our award-winning developments include some of the country’s best-known long-term regeneration projects, such as Woodberry Down, Kidbrooke Village and Royal Arsenal Riverside.
Our sustainable, mixed-use neighbourhoods are designed in partnership with local communities, delivering the amenities and opportunities they value most, and ensuring they benefit first from regeneration.
As a business we are committed to fostering a positive working environment, where our people feel valued, empowered and able to grow.
The role
As a Customer Service Coordinator you will play a key role in ensuring an efficient service is provided to our customers from handover through to the end of the 2-year warranty period.
This position involves working closely within the customer services team to manage customer communication and enquiries from the purchasers, tenants, agents, and housing associations. You will provide exceptional customer service within and outside of the warranty period and you will co-ordinate works between customers and contractors for any defects raised within the warranty period, from the point of handover. You will maintain records and all communication to all stakeholders within an agreed timescale and you will chase contractors for updates on outstanding defects, ensuring operatives planners are kept up to date. You will contribute to our high-performance culture by upholding our core values and delivering excellent results on every project.
- Deal with customer calls and general enquires that come into the team.
- Chase contractors for updates on outstanding defects
- Ensure operatives planners are kept up to date
- Keep purchasers and housing associations fully updated on completed works and carry out follow up calls to customers
- Co-ordinate works between customers and contractors for any defects raised within the warranty period, from the point of handover
- Effectively manage the expectations of all customers both internally and externally, ensuring excellent customer service is provided
- Accurate and pays attention to detail and ensures tasks are completed on time
Experience Required
- Mandarin speaking
- Minimum of 2 years customer service experience
- Must be competent in all Microsoft packages i.e. Excel, PowerPoint, Word
- Excellent verbal and written communication skills in both English and Mandarin
- Good organisational skills and time management
- Self-driven, results oriented with a positive, motivated ‘can do’ attitude
- Ability to remain calm under pressure
- Good team player
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
