Customer Service & Demand Management Area Leader

Customer Service & Demand Management Area Leader

The Opportunity

As the Customer Service & Demand Management Area Leader, you will lead a high-performing team across designated regions, driving the strategic vision for customer service and demand planning. You’ll play a pivotal role in delivering accurate forecasting, seamless order management, and exceptional customer experiences all aligned with our ambitious 5-Year Plan.

What you’ll be doing

• Lead the delivery of the OBU 5-Year Plan in alignment with company objectives.
• Inspire and guide your team with clear direction, measurable goals, and a culture of continuous improvement.
• Collaborate with distributors and internal stakeholders to build robust demand forecasts through the S&OP process.
• Proactively manage the order book to ensure timely and stable operations across bottling and supply partners.
• Prioritise orders, manage SLAs, and maintain clear, proactive communication with customers.
• Strategically oversee product transitions from launch to end-of-life.
• Build and maintain strong relationships with third parties, ODCs, and internal teams to ensure alignment and transparency.
• Monitor and report on key performance metrics (OTIF, forecast accuracy, lead times), taking decisive action when needed.
• Maintain a strong process framework with clear documentation and governance.
• Foster a culture of growth, capability building, and succession planning within your team.
• Champion diversity, inclusion, and our company values in every aspect of your leadership.

About You

• Proven leadership experience in customer service and demand planning within a complex supply chain environment.
• Strong analytical and forecasting skills, with a collaborative and solution-oriented mindset.
• Exceptional communication and stakeholder management capabilities.
• Passionate about developing people and driving performance.
• Committed to excellence, innovation, and continuous improvement.

What can we offer you?

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

If you're ready to elevate service and demand excellence in a dynamic and forward-thinking environment, we’d love to hear from you. Apply now and help shape the future of our business.