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Description
Purpose
To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Diageo maintains its position as supplier of choice. To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction. Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries. To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
Must Have
5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
At least 6 months Customer Service Experience in a busy customer service role
Excellent spoken and written English
Some experience of Microsoft Office suite would be advantageous
Knowledge of SAP and SalesForce/CRM tools is a significant advantage
Additional Skills
CUSTOMER SERVICE ORIENTED
FINANCE
MARKETING
RETAIL SALES
Education
Completed High School (Diploma or GED)
Technical Skills
CRM
CUSTOMER SERVICE
MICROSOFT OFFICE
RECORDS MANAGEMENT
SAP
Competencies
Customer alignment – excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer.
Good knowledge of processes and adherence to established procedures and Compliance policies.
A knowledge of the work of other Teams in Diageo who we collaborate with daily.
Service approach – excellent influencing skills, ability to speak with professionalism and a full knowledge of the Diageo product portfolio and service offering.
Is always courteous and polite to our Customers.
Works with resilience and pace.
Has a flexible approach, willing to perform tasks outside own area of responsibility.
Ability to work within a clear set of KPIs to measure performance (team & own).
Is focused on continuous improvement.
Technical expertise – competent in the use of Customer Records Management systems (Ideally with experience of SAP and Salesforce), Microsoft Office suite and Internet.
Personal Attributes
Excellent interpersonal and communication skills
Excellent customer service and customer care mind-set
Willingness and ability to build great relationships with customers
As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo
