We are currently seeking a
Customer Service & Internal Sales Executive to join a well-established, family-run SME based in
Newtown, Powys. Working within a busy existing team of 8 people you will be required to provide friendly, helpful customer service and develop a base of existing accounts.
Key Duties And Responsibilities
- Answer incoming telephone calls in a timely and professional manner
- Processing of telephone, email & website orders
- Advise customers of products and services on offer
- Professionally handle customer queries & resolve any issues in line with personal level of responsibility
- Develop and maintain relationships with existing accounts
- Conduct follow up calls to existing accounts to promote new products and services
- Assist with any other reasonable tasks as required
Requirements
- Previous experience of working in a similar role
- Experience of working to KPI'S
- Good telephone interaction
- The ability to work well in a team
- Working knowledge of IT programmes
- Practical and logical; the ability to solve problems quickly and accurately
- Keen attention to detail
- Strong literacy & numeracy skills
Benefits
- Salary of £30,000- £35,000
- 25 days holiday per annum plus bank holidays
- Provision of lunch every day
- Working Hours - Full time preferred but part time considered Full Time - Monday - Friday 8am-5pm 30 mins lunch Part time - to be discussed
IND25
