Customer Service & Logistics Associate

This role is pivotal in ensuring that our medical device products are compliant and reach customers on time, every time. You will be responsible for final product assembly, order processing, and stock management. This includes sub-assembly manufacturing, picking and packing shipments to national and international destinations, preparing all required shipping documentation and ensuring accurate and timely order processing in the company’s ERP system.

This role is site based and available for 60% part-time (22,5 hours per week), worked over 5 days (4,5 hours per day). Over time, the working hours could increase to accommodate the growth of the business.

We will provide comprehensive on-boarding and training in procedures, processes and system data entry.

• Perform final kit assembly of medical devices.
• Be responsible for order management:
• Carefully review orders and documentation, ensuring accuracy to details.
• Log in-coming orders, pick the relevant products and pack them.
• Coordinate and ship products to customers worldwide.
• Prepare all required shipment documentation, including couriers and customs paperwork.
• Process orders accurately in the ERP system.
• Adhere to procedures and processes in line with medical device regulations as outlined in the Company’s Quality manual.
• Enter information into the ERP system and ensure completeness and accuracy of data.
• Liaise with Quality Assurance in respect of any defective goods and process returns in accordance with written procedures.
• Coordinate and manage the complaint process, including receipt of complaint, handling complaint returns and providing feedback to customers.
• Monitor and maintain stock levels of materials within the production area, identify and raise stock movement forms for replenishment.
• Conduct physical inventory audits as required and investigate an inventory discrepancies or issues and implement corrective actions.
• Ensure the cleanliness and organisation of the warehouse and goods in area.
• Provide support and coverage where required during holidays.
• Be accountable for kit assembly and dispatch quality output on-time and in full.
• Share information proactively and communicate effectively with internal and external stakeholders as required.
• Contribute to projects and process improvements.
• Identify opportunities to improve processes and participate in projects, innovations and changes
• If appropriate, answer phone and receive deliveries.
• It may be required occasionally to travel to the Cambridge Chamber of Commerce.