About The Role
Are you passionate about delivering exceptional customer service and impactful communications? Join
Balfour Beatty Living Places as a
Customer Services Manager and play a key role in shaping how we engage with communities, clients, and stakeholders across a major infrastructure contract in South East England.
What you'll be doing
- Lead customer service and communications strategy across the contract.
- Enhance public perception and stakeholder relationships through clear, engaging messaging.
- Manage community engagement events, internal communications, and social value initiatives.
- Oversee responses to public queries, FOIs, and complaints, ensuring service excellence.
- Support training, facilities management, and visual branding across project sites.
Who we're looking for
- Strong background in customer service, communications, or stakeholder engagement.
- Excellent writing, presentation, and interpersonal skills.
- Ability to translate technical information into accessible content.
- Experience managing teams and working with diverse stakeholders.
- Degree or equivalent in communications, PR, marketing, or related field.
Desirable
- Experience in infrastructure or civil engineering projects.
- Familiarity with graphic/video editing tools.
- Member of CIPR or similar professional body.
- Clean driving licence.
Join us and help shape the way we connect with communities and deliver lasting impact. Be part of a team that values innovation, inclusion, and excellence.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About Us
Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at:
[email protected] 
