Customer Service Officer

CompanyChildren's Social Care, Wokingham

LocationWokingham, England, United Kingdom

Posted At1/23/2026

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Occupation Type

Bank and post office clerks

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Employer: Wokingham Borough Council

Salary: £26,403 – £28,142 Per Annum

Location: Shute End, Wokingham

Contract: Contract

Working Pattern: Full Time

Hours: 37 hours per week.

DBS Check: Yes

Closing Date: 01/02/2026 at 23:00

Reference: 711755/711017

Are you looking for a role with variety and the opportunity to deliver a high standard of service to our residents across the Borough?

Would you like to be part of an experienced, enthusiastic, and supportive team?

We have an exciting opportunity available for 2 Customer Service Officers, to join us as key members of the Customer Services Team here at Wokingham Borough Council, on a full time, 5-month fixed term contract.

As a Customer Service Officer, you’ll play an important role in supporting the waste service changes taking place in June as part of our new waste contract.

We’re looking for an enthusiastic team member with great communication skills who can help, guide, and resolve a wide range of enquiries. We want every interaction with our residents to be as positive and helpful as possible.

You’ll handle enquiries that come in by phone, email, webchat, or in person at our Wokingham office at Shute End. These enquiries will cover a broad range of Council services.

Benefits

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ A generous annual leave entitlement of 25 days (rising to 30 days after 5 years continued local government service), plus Bank Holidays

⭐ Enrolment to an excellent local government pension scheme

⭐ An employee assistance programme including 24/7 wellbeing helpline

⭐ A range of local & lifestyle discounts

⭐ Use of a free onsite gym (located at Shute End office)

⭐ Salary sacrifice car & cycle to work schemes

⭐ And much more!

Key Responsibilities

Support the efficient and consistent handling of customer cases, ensuring needs are met and good practice is shared.
Help improve the customer journey by understanding needs and contributing to faster, simpler and more responsive services.
Promote customer self-service and identify further opportunities to enable it.
Manage straightforward customer issues and know when to seek advice from colleagues or specialists, maintaining confidentiality in line with policy and data protection laws.

Contribute to the ongoing improvement of processes and procedures, drawing on best practice where appropriate.

Candidate Requirements

The ability to listen and extract and assess important information.
A strong customer service ethos, striving to continually improve our customer’s experience.
A can do, confident attitude; trustworthy, dependable and delivers on what is promised.
A desire to improve their skills, knowledge and experience.
The ability to multi-task in a fast-paced, reactive environment.

Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today!

Alternatively, for an informal discussion please contact: Karen Staff, Customer Services Lead at karen.staff@wokingham.gov.uk

Closing date: Sunday 1st February 2026, 11pm

Interview date: TBC

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.

How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Further information on this vacancy

Job Description

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