Customer Service Orders Administrator

This role ensures accurate and timely processing of a high volume of customer orders to support smooth service delivery. It involves close coordination with warehouse teams to meet dispatch deadlines and clear communication with customers. Strong collaboration across departments is essential to drive efficiency and minimize delivery issues.

Key Responsibilities

• Accurately process high volumes of customer orders using internal systems, ensuring all data entered is complete, correct, and aligns with customer requirements.
• Send timely and professional order confirmation emails to customers, providing clear details and maintaining a high standard of communication.
• Liaise closely with warehouse and logistics teams to ensure all orders are picked, packed, and dispatched on time and in full, meeting delivery deadlines and customer expectations.
• Manage customer enquiries related to order status, delivery times, and product availability with efficiency and professionalism.
• Maintain accurate records of all orders and communications, ensuring information is readily available for reporting, audits, or internal reviews.
• Contribute to process improvement initiatives by identifying recurring issues or bottlenecks and suggesting practical solutions to improve order workflow.
• Work collaboratively with sales and customer service teams to ensure a smooth end-to-end order journey and consistent customer experience.
• Stay up to date with product knowledge and internal systems, ensuring accuracy when communicating with customers or entering order details.

About you

• Data Entry Expertise – Proven experience handling high volumes of data entry accurately using internal systems (e.g. ERP or order management tools).
• Strong Communication Skills – Ability to communicate professionally and clearly with customers and internal teams, both in writing and verbally.
• Cross-Departmental Coordination – Experience working closely with warehouse, logistics, sales, and customer service teams to meet despatch deadlines and ensure smooth order fulfilment.
• Attention to Detail & Problem Solving, and the ability to identify order-related issues or process inefficiencies, contributing to continuous improvement initiatives.

What you can expect

Working Hours:

• Sunday: 12:00 PM – 9:00 PM (Remote) – 1-hour lunch break
• Monday to Thursday: 8:00 AM – 5:00 PM (On-site at BSK Warehouse) – 1-hour lunch break
• Friday & Saturday: Off

• 25 days holiday excluding public holidays increasing after 2 years’ service
• Personal bonus of up to 5% of salary, based on performance against key objectives
• Company bonus of up to 15% of salary
• Company pension scheme matching up to 5% of contributions
• 18 weeks enhanced maternity leave and 4 weeks paternity leave.
• Cycle to work scheme & Season ticket loan
• Employee Assistance Programme
• Travel insurance
• Employee wine discount
• Retail, wellbeing, technology, and travel discounts

Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).

We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.

Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.

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