Customer Service & Purchasing Support Administrator

Department: Ecommerce & Purchasing

JOB PURPOSE

This is a dual role to the business which includes assisting both the Purchasing team, and the Ecommerce team. To respond to customer communications (phone, email and socials) and purchases goods and/or services for the business to use or sell. Ensures the Ecommerce department retains its 5 star rating and purchasing department obtains quality products for competitive prices in a timely fashion.

TEAM VALUES

• Willingness to learn - demonstrate an enthusiasm for learning by seeking out opportunities to increase understanding, taking on board feedback and applying new skills.

• Team work - willingness to help others, an awareness of your own impact on colleagues and customers.

• Communicate effectively and be respectful to the views of others.

• Motivation - the desire to act in service of a goal. It's the crucial element in setting and attaining one's objectives.

• Quality focus - a good attention to detail, looking for ways to improve.

• Personal responsibility and resilience - take accountability and responsibility for your work, think about the customer and commercial impact. Maintain a positive approach when faced with problems and being persistent in your approach to getting things done.

• ·Problem solving - think things through logically before acting; asking for help when needed is important.

DUTIES: 

• Respond to customer enquiries through the website, eBay, email and social media.

• Act as customer champion liaising with the sales, operations and technical teams to provide customer issue resolution.

• Assist the purchasing team with purchase orders, tracking and documentation.

• Maintaining, and updating delivery dates from suppliers, for outstanding orders.

• Supporting with introduction of new product lines to the inventory.

• Adherence to company pricing policies.

• Develop and maintain strategic relationships with suppliers and vendors.

• Work with relevant departments to manage inventory requirements.

• Direct continuous improvement of processes in line with changing organisational needs and market conditions.

• Creation of stock profiles.

• Continuous sourcing of new special products and hard to find parts.

• Monitor and report on damaged parts from suppliers.

• Process and arrange supplier returns as and when required.

• Monitor and improve efficiency to maximise customer satisfaction on outstanding orders.

• Dedicated focus on the reduction of supplier carriage in costs.

• Order all PPE & H & S products.

Key Attributes: 

• Proactive with good written and verbal communication skills

• Committed to making the business a success. 'Drive for Results' is the enthusiasm and desire to meet and exceed objectives, targets and improve one's own performance. It is about being frustrated with the status quo, wanting to improve the way we do things and making it happen.

• Computer literate & comfortable with Social Media & other web platforms

• An interest in cars and a basic understanding of the mechanical aspects of classic cars

• Attention to detail

• Good timekeeping

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In person