Customer Service Representative (French & English Bilingual)

Customer Service Representative (French & English Bilingual):

For one of our globally leading tech clients we are urgently looking for an experienced Customer Service Representative (French & English Bilingual) for a long contract based in Belfast, UK

Its paying well and my client can interview asap!

Key Responsibilities

• Respond to customer inquiries in French and English, ensuring prompt and accurate first-contact resolution.
• Deliver excellent customer service through phone, email, and chat.
• Process customer requests, orders, complaints, and follow internal quality guidelines with professionalism.
• Maintain accurate records of customer interactions in company systems.
• Adhere to compliance standards, quality metrics, and operational procedures.
• Provide insights and feedback to improve customer satisfaction and process efficiency.
• Work closely with team leads and peers to achieve service goals.

Requirements / Skills

• Fluent French and English, both written and spoken (mandatory).
• Excellent communication, active listening, and customer-friendly tone.
• Strong analytical and attention-to-detail skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for solving customer problems and delivering a positive experience.
• Readiness to work on-site in Belfast with a reliable internet connection.
• EU citizenship or valid UK work permit required.
• Willingness to relocate to Belfast if not local.
• Must pass Access NI and credit checks.

Working Hours & Compensation

• Monday to Friday
• Rotational shifts between 07:00 – 19:00
• Total: 40 hours per week

If this is you, then please do not delay in applying!