Customer Service Support
Company
Location
London, England, United Kingdom
Posted At
7/3/2025
Advertise with us by contacting: [email protected]
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Description
About Les Mills
Since 1968, Les Mills has been on a mission to create a fitter planet. Our innovative group fitness programs inspire over five million people every week across 100 countries. Guided by our values—Be Brave, Change the World, and United—we are passionate about delivering life-changing fitness experiences.
The Role
We’re looking for an energetic Customer Success Support to join our team. In this role, you’ll deliver outstanding support to our B2B partners and help drive growth, retention, and customer satisfaction. You’ll be the voice of the customer, ensuring every interaction builds lasting relationships and delivers value.
What You’ll Do
We Love People Who Are
✅ Driven – Motivated to make a difference and resilient in the face of challenges
✅ Curious – Always looking to learn, innovate, and improve
✅ Insightful – Able to see the big picture, get to the root of problems, and focus on what matters
✅ Courageous – Ready to try new things, take calculated risks, and stand up for what’s right
✅ Impactful – Skilled at influencing others and delivering results that help us create a fitter planet
Why Join Us?
You’ll be part of a passionate, purpose-driven team that’s changing lives through fitness. We embrace an agile, collaborative way of working where your ideas and contributions are valued.
Ready to Apply?
If you’re excited to make a positive impact and help us inspire millions more to fall in love with fitness, we’d love to hear from you.
Apply today and help us create a fitter planet!
Since 1968, Les Mills has been on a mission to create a fitter planet. Our innovative group fitness programs inspire over five million people every week across 100 countries. Guided by our values—Be Brave, Change the World, and United—we are passionate about delivering life-changing fitness experiences.
The Role
We’re looking for an energetic Customer Success Support to join our team. In this role, you’ll deliver outstanding support to our B2B partners and help drive growth, retention, and customer satisfaction. You’ll be the voice of the customer, ensuring every interaction builds lasting relationships and delivers value.
What You’ll Do
- Onboard all new B2B customers and programs
- Build partnerships that help customers improve and grow
- Use data and insights to inform decisions and enhance the customer journey
- Accurately manage records in Salesforce, including all customer interactions and pipeline activity
- Process program changes with precision (new clubs, swaps, cancellations, billing adjustments)
- Support new business by researching, qualifying, and setting appointments
- Continuously improve processes and ways of working to deliver excellent service
- Demonstrable customer focus and relationship-building skills
- Excellent written and verbal communication
- Strong analytical skills and confidence working with Excel and data reporting
- Proactive, agile mindset with the ability to manage competing priorities
- High attention to detail and strong organisational skills
- Comfort working in a fast-paced environment
- A passion for fitness and wellbeing
We Love People Who Are
✅ Driven – Motivated to make a difference and resilient in the face of challenges
✅ Curious – Always looking to learn, innovate, and improve
✅ Insightful – Able to see the big picture, get to the root of problems, and focus on what matters
✅ Courageous – Ready to try new things, take calculated risks, and stand up for what’s right
✅ Impactful – Skilled at influencing others and delivering results that help us create a fitter planet
Why Join Us?
You’ll be part of a passionate, purpose-driven team that’s changing lives through fitness. We embrace an agile, collaborative way of working where your ideas and contributions are valued.
Ready to Apply?
If you’re excited to make a positive impact and help us inspire millions more to fall in love with fitness, we’d love to hear from you.
Apply today and help us create a fitter planet!
Advertise with us by contacting: [email protected]
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