Customer Services Coordinator
Company
Location
Coventry, England, United Kingdom
Posted At
9/10/2025
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Description
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
ALS Laboratories are seeking an experienced Customer Services Co-Ordinator to join our team in Coventry. This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory. You will be managing a dedicated customer base in a fast-paced, highly regulated, scientific environment, fulfilling our customer needs by building strong relationships and a solution-oriented approach to ensure customer satisfaction.
Do you have the skills required, if so, please read on!
Hours Per Week: 37
Days Per Week: Monday to Friday (shift times will vary between 08:30 - 16:30, 09:00 - 17:00 and 09:30 - 17:30)
Contract: Full Time and Permanent
Annual Salary: £24,596 going up to £25,096 after passing probation.
Hiring Manager: Ashraf Khalifa
Closing Date: Wednesday 17th September 2025
The day to day
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How To Apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
ALS Laboratories are seeking an experienced Customer Services Co-Ordinator to join our team in Coventry. This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory. You will be managing a dedicated customer base in a fast-paced, highly regulated, scientific environment, fulfilling our customer needs by building strong relationships and a solution-oriented approach to ensure customer satisfaction.
Do you have the skills required, if so, please read on!
Hours Per Week: 37
Days Per Week: Monday to Friday (shift times will vary between 08:30 - 16:30, 09:00 - 17:00 and 09:30 - 17:30)
Contract: Full Time and Permanent
Annual Salary: £24,596 going up to £25,096 after passing probation.
Hiring Manager: Ashraf Khalifa
Closing Date: Wednesday 17th September 2025
The day to day
- Day to day management of customers’ needs ensuring that a proactive & interactive relationship is developed.
- Respond to customer enquiries and provides a speedy and thorough resolution.
- Proactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met, and any issues are identified and resolved quickly and effectively.
- Respond to all enquiries and liaising with appropriate departments where necessary.
- Participate in successful implementation or improvement initiatives.
- Develop key relationships and dependencies with other business functions.
- Co-ordinate the handling of difficult and/or unusual situations.
- Ad hoc duties as required to ensure that the business directives are met.
- Requirement to participate on the Taste and Odour panel on a rotational basis following successful screening.
- Customer driven with an ability to develop and maintain positive professional relationships.
- Strong communicator both verbal and written.
- Innovative thinker.
- Flexible colleague who can support team objectives
- Methodical with an ability to prioritise your own workload
- Proficient in the use of MS packages and other IT systems.
- Committed to personal development and continuous improvement
- A scientific background is beneficial, i.e. GCSE and/or A Levels
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How To Apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
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