Customer Services Representative

Sevenoaks, England, United Kingdom

7/31/2025

Your activities

• Customer Services Representative - the role is primarily responsible for providing professional, competent sales, customer service and support to all WIKA’s customers.
• Own the individual and divisional expected standards, objectives, targets and commitments of the WIKA Sales Charter and ensure they are maintained at all times.
• Negotiate (where necessary) suitable purchase pricing and delivery times to maximise margin and customer expectations.
• Promote a friendly, professional and helpful response to enquiries and respond within the time frame agreed with the customer.
• Closely monitor buying and selling prices to maximise margin and keep a clear record of these on the Axapta system.
• Proactively work with the Internal Sales Engineers, Area Sales Managers and Product Sales Managers (Product Support Specialist) to retain all current business and win new business, ensuring communication is clear and recorded within the Axapta system.
• Ensure customer purchase orders are processed in accordance with the company guidelines.
• Manage the complete supply chain. Pre-empt potential bottlenecks and proactively ensure there are no delays to the customer.
• Acknowledge protracted delivery dates proactively, utilising reports generated from Axapta (Halo).
• Assist the Documentation Specialist with documentation requirements when workload is high.
• Prepare monthly invoice sales forecasts and submit to the Internal Sales Manager – Not applicable any more.
• Actively contribute to the continuous improvement process.
• Work with the department manager on other projects and assignments where appropriate.
• Proactively manage orders within in Customer Portal Cockpit in accordance with KPI’s
  
  

Your profile

• Background working in customers services - experience in retail / sales / administration / supply chain / order processing (or similar customer services role)
• Strong organisation skills, able to prioritise workload and good IT skills.
• English and Maths GCSE grade 5 / C or above.
  
  

Benefits:

• Work-life integration
• Pension scheme
• Employee discounts
• Attractive remuneration system
• Flexible working hours
• Good development opportunities
• Health initiatives
• Mobile working
  
  

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.

Apply now