Description
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you may define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other. You will interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.
About The Team
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Global Media, Entertainments and Sports CSMs are advocates that help customers invent and build in the cloud.
- Working backwards from the Customer– we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
- Guided by Facts and Data – through our expertise, we inform priorities and influence the customer, AWS service, and best practices.
- Focus on Excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
- Simplification and Agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
- Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 5+ years driving customer initiatives including 3+ years of customer facing experience, leveraging technology to deliver projects
- Experience in project management and delivery and/or program-management
- Demonstrated technical breadth in AWS and/or cloud fundamentals
- Bachelor's degree or equivalent experience
Preferred Qualifications
- Experience in external customer-facing role(s) with UK Telco customers, good understanding of how the Telco industry operates
- AWS certification(s) and/or other cloud provider certification(s)
- 1+ years implementing AWS/cloud services
- PMP or project management related certification (SCRUM/Agile, Princee2, PgMP, Six Sigma, SAFe etc.)
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - AWS EMEA SARL (UK Branch)
Job ID: A3057837
