Sensoteq is a fast-growing software and hardware product supplier to some of the world's largest companies in a wide array of markets. We continually develop our product range based on the needs of these markets. Sensoteqs technology is driving big efficiency savings in the industrial world, helping to reduce waste and improve efficiency wherever possible.
Were seeking a Customer Success Associate to join our operations team and act as the trusted partner for our clients. In this role, you will guide customers, provide clear and engaging support (including technical communication) and product updates, and work closely with internal teams to resolve challenges and enhance the overall customer experience. With full product training provided, what matters most is your passion for delivering exceptional service, building strong relationships, and ensuring our clients achieve lasting success, driving both their growth and ours.
Key Job Functions
- Serve as the first point of contact for clients via multiple communication channels, prioritising client satisfaction.
- Develop and nurture customer relationships to enhance retention and loyalty.
- Collaborate with internal teams to resolve client queries promptly and effectively.
- Maintain high service standards and proactively address client needs to drive satisfaction.
- Assess client engagement levels and provide feedback to internal teams for product and service enhancements.
- Effectively communicate technical information to clients of various technical abilities.
- Conduct regular service reviews and support sales efforts during renewal and upselling processes.
- Promote customer awareness of new releases and features.
- Relay client feedback to support the development of new features.
- Contribute to service and process improvements within the Customer Success team.
- Contribute to the creation and development of a comprehensive knowledge base to support the growth of the customer service team.
- Monitor customer system online status and respond to status changes.
What You Will Need
- Excellent organisational and prioritisation abilities.
- Self-motivated, result-oriented, good teamwork and communication skills.
- Demonstrate strong technical problem-solving skills and initiative.
- Ability to build trusted relationships internally and externally.
- Capacity to translate technical information for varied audiences.
- Experience with CRM systems. (Salesforce preferred).
- 3 years experience in a related discipline.
- Third level education.
- This position is not eligible for CoS sponsorship.
Desirable Criteria
- Eagerness to learn new concepts related to user experience and technology.
- Technical support role experience
Benefits
Performance Bonus Hybrid Working Service Reognition Group Life Assurance Enhanced family leave pay Private Heathcare
