Brief Description
Company Description
OpenBet is sport. The world's top
sports betting brands choose OpenBet as their partner for world class content,
leading tech and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.OpenBet’s mission is to
power growth and
player engagement for operators through a
global betting ecosystem that delivers at
scale, at
speed, at every great sports event. Our 1000+ talented colleagues are the market's top team. We achieve billions of bets in a season; 60,000+ per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes!) and we're built on 25 years of imaginative technology that is iterated daily. OpenBet has established a
premium client base of more than 75 operators
worldwide and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific. The team is
growing at scale driven by accelerated demand for our products and significant investment. We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer. Working at OpenBet every day is an
opportunity for you to create
exciting betting entertainment for millions of sports fans
across the globe. Our
SportCast product is in a growth phase, and the team is focused on delivering the next generation of
pricing software and
customer experiences to the sports betting industry.
Want to be part of our evolving future growth?
Job Description
Working as part of a
global team, the
Customer Success Engineer will play a key role in the
centralised integrations communication process for internal and external partners. You will be responsible for delivering
professional,
accurate, and
timely service including managing
client expectations and progression,
triaging and
resolving issues in the integration process and
contact handling for business-to-business (
B2B) customers. This individual is a
fantastic communicator, possessing
technical skills, with solid
industry knowledge which enables them to assist customers in bringing SportCast's suite of products to their users quickly and efficiently. You will also need to be a
flexible team player and available to communicate with clients that are based all around the world.
Primary Responsibilities
- Client Integration Management, through Slack, Skype and e-mail channels.
- Provide timely response to all integration queries and testing requests.
- Triage, troubleshoot, and resolve customer issues related to testing/integration environments.
- Categorise and prioritise issues for escalation to appropriate technical teams.
- Oversee the creation, maintenance and updating, and sharing of all integration documentation pertaining to all SportCast products.
- Proactively remain current with internal Standard Operating Procedures.
- Acquire expert product knowledge in casino products, business partners, company structure, organisation and industry.
- Seek out and recommend automation as a means to reduce manual workload.
- Other ad-hoc requests as assigned
Qualifications
- Must be organised and detail-oriented with a strong focus on providing superior customer service.
- Excellent written and verbal communication skills - can interact with customers and internal departments to gather information and translate technical concepts.
- Strong time-management skills that enable performance and delivery of results while working in a high volume work environment.
- A proactive, flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
- Enthusiastic attitude with a strong desire to learn all aspects of the iGaming business.
Nice to Haves
- Previous experience in the Online Gaming industry.
- Previous experience managing clients, integrations or projects.
- Knowledge and experience of working with any of the following: Postman, SQL, JSON, C#, Azure, AWS, Jira, Confluence.
- Technical certification(s) an advantage.
A
passion for sport is a plus!
Additional Information
Why would you enjoy working with us at Open Bet?
- Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
- The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow
- Tangible and genuine development - at Open Bet, you can take your career where you want it to go!
And if that’s not enough; you will get to enjoy a
stunning work location and
flexible working whilst we provide you with the
guidance and
development skills you need to progress quickly and
enhance your career. 
