Hunt UK Visa Sponsors
Copyright © 2025
Copyright © 2025
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Spire. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth. Furthermore, Spire’s Space Services department allows customers to deploy and scale their own constellation at maximum speed with minimum risk, by leveraging Spire’s proven space platform, global ground station network, end-to-end manufacturing facility, and extensive launch partnership network.
We are growing our team and looking for someone passionate about customer service to be a commercial bridge between our internal technical teams and the customer.
Job Description
As a Customer Success Lead, you will be responsible for providing satellite service support to our customers during the operations phase of satellite missions.
You are the primary point of contact for customers and will provide insights into the status and performance of the satellite service. You are also responsible for proactively ensuring that the Service Level Agreement (SLA) from the contract is met, leading the triage of commercial & technical risks/issues with appropriate mitigation actions.
You will directly interface with customer representatives and are responsible for documenting, recording and communicating essential information as well as leading discussions or initiatives to drive service outcomes and conclusions.
As the advocate of the customer and contract internally, you will drive collaboration with cross-functional teams within Spire to meet the terms of the customer service.
In this role you will build customer relationships, drive customer retention, and help identify opportunities for growth. The ideal candidate seeks to understand the customer business, is proactive, empathetic, and passionate about delivering exceptional customer experiences.
Responsibilities of your role
Key Skills
Preferred Skills
Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.
Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying.
Global Perks
🛰️ Name Your Satellite Program (NYSP)
🚀 Launch Attendance
🌴 Generous Time Off Policy
🎓 Education Assistance Program
🥰 Employee Assistance Program (EAP)
📈 Employee Stock Purchase Program (ESPP)
👣 Family Leave
💪 Fitness Reimbursement
🧡 Employee Referral Program
🍉 Healthy snacks & beverages in every office
About Spire
We improve life on Earth with data from space.
Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.
Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
To help maintain a safe and secure workplace for Spire employees, all candidates who receive a conditional offer will be required to complete a background check. This may include criminal history and employment verification.
Applying from California? Please review the CCPA Applicant Privacy Policy.
Applying from the EU? Please review Spire's Privacy Policy.