Customer Success Executive - 6321
Location
Cambridge, England, United Kingdom
Posted At
8/18/2025
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Description
Job Title: Customer Success Executive
Salary: £25,200-£31,800
Location: Cambridge, Coventry, Gateshead (at least 2 days per week in the office)
Contract: Permanent. Full time 35 hours per week.
As part of a new team created to help OCR centres and teachers, a big part of the role will be about making sure centres have a smooth onboarding experience with us, with timely access to the right support for them. This is a fantastic opportunity to work with world leading education experts. The role offers great development opportunities; working as part of a multi-disciplinary team of subject specialists committed to providing high quality products and services.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
You'll work with the Customer Success Manager to support driving and delivering improvements to our customer journey, and you'll work directly with customers to make sure they have a great experience with us. In short, you will help to make it easy for our customers to use our products and services, driving innovation to meet the changing needs of our customers. Some of the key activities and accountabilities will be:
The ideal candidate will enjoy talking directly to customers as well as reviewing customer data and processes, taking every opportunity to offer support and identify areas for improvement. We'll expect you to be passionate about customer engagement, with a real desire to drive OCR's growth through positive customer journeys and interactions, advocating for our customers every step of the way.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Monday, 1st September. Interviews are scheduled to take place w/c Friday, 12th September.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Salary: £25,200-£31,800
Location: Cambridge, Coventry, Gateshead (at least 2 days per week in the office)
Contract: Permanent. Full time 35 hours per week.
As part of a new team created to help OCR centres and teachers, a big part of the role will be about making sure centres have a smooth onboarding experience with us, with timely access to the right support for them. This is a fantastic opportunity to work with world leading education experts. The role offers great development opportunities; working as part of a multi-disciplinary team of subject specialists committed to providing high quality products and services.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
You'll work with the Customer Success Manager to support driving and delivering improvements to our customer journey, and you'll work directly with customers to make sure they have a great experience with us. In short, you will help to make it easy for our customers to use our products and services, driving innovation to meet the changing needs of our customers. Some of the key activities and accountabilities will be:
- Support seamless onboarding and delivery for customers, making sure they have the support they need to navigate our qualifications, taking action to keep them engaged and on track (through calls and emails)
- Identify and proactively resolve customer pain points through process reviews, customer feedback reviews, and data analysis.
- Maintain a deep understanding of our customers and how they use our products, advocating for them and representing the voice of the customer internally.
The ideal candidate will enjoy talking directly to customers as well as reviewing customer data and processes, taking every opportunity to offer support and identify areas for improvement. We'll expect you to be passionate about customer engagement, with a real desire to drive OCR's growth through positive customer journeys and interactions, advocating for our customers every step of the way.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Monday, 1st September. Interviews are scheduled to take place w/c Friday, 12th September.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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