Customer Success Lead

CompanyHarvey Nash

LocationLondon Area, United Kingdom

Posted At1/28/2026

UK Visa Sponsorship Analytics

Occupation Type

Business associate professionals not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Customer Success Lead – High‑Growth B2B SaaS

Up to £90k base | Hybrid 3 days a week in London office | Huge upsell runway

This high‑growth B2B SaaS who is massively scaling year-on-year and needs a Customer Success Lead. You’ll own onboarding, customer growth and the full post‑sale journey.

What You’ll Be Doing

Run end‑to‑end customer onboardings across data, configuration, and process
Build scalable onboarding & CS processes from scratch
Work closely with the CEO & CTO
Lead and contribute to a small but growing CS team
Handle renewals, upsells & long-term relationship growth
Unlock huge expansion potential

What You Bring

Strong B2B SaaS customer success or onboarding experience
High technical aptitude + comfortable with configuration-heavy platforms
Excellent with Excel and data organisation
A process-driven mindset and eye for detail
Relationship-first, not hard-sell
Confidence handling negotiations and strategic upsell conversations

Comfort in a fast-paced, hyper-growth environment

What's in it for you?

Join at the perfect time, just before the next growth phase
Work directly with founders who deeply understand the space
Massive runway for career progression
Autonomy to build and shape CS operations from day one
A product with strong demand and significant expansion potential

Please apply now to be considered!