Customer Success Lead

ABOUT US

We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them – like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme

Our vision is a world in which everyone can enjoy the benefits of digital currency – everything from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 40+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.

We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex.

OVERALL ROLE PURPOSE

A key part of the Wirex ecosystem, Wirex Pay is a cutting-edge Web3 financial services platform offering non-custodial corporate banking solutions to crypto-native businesses worldwide. As we expand our Wirex Business product to include advanced self-custodial capabilities, we are seeking a commercially driven Account Manager to grow these business relationships, as well as focus on partnership development and strategic growth.

We are seeking an experienced Customer Success Lead

who will be responsible for managing Wirex Business and Corporate accounts, focusing on maintaining and expanding key client relationships, driving product adoption, and identifying opportunities for partnership growth. The ideal candidate is highly commercial, with a proven ability to manage a spectrum of business accounts, negotiate deals, and collaborate cross-functionally to achieve client success.

RESPONSIBILITES OF THE ROLE

• Manage a portfolio of clients across Wirex Pay and Wirex Private, ensuring customer satisfaction and driving revenue growth.
• Develop and execute strategic account plans to deepen relationships, increase product adoption, and identify cross-sell opportunities.
• Serve as the primary point of contact for corporate clients, offering consultative support on product features, integration, and optimising their non-custodial accounts.
• Collaborate with internal teams to resolve client issues, gather feedback, and propose product enhancements.
• Identify potential partnership opportunities to expand the client base and enhance product offerings.
• Conduct regular business reviews with key accounts, presenting performance metrics and identifying areas for growth.
• Monitor market trends and competitor activities to identify new opportunities for account expansion and partnership development.

EXPEREINCE/SKILLS REQUIRED

• At least 3
• years of experience in account management/customer success, preferably within fintech, blockchain, or payments sectors.
• Proven track record of managing high-value accounts and driving commercial growth.
• Strong negotiation and relationship-building skills, with a focus on partnership development.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Strong analytical skills, with the ability to identify data-driven opportunities for account growth.
• Experience in managing self-custodial or non-custodial financial products is a plus.
• A self-starter mindset with a passion for innovation and decentralized payments.
• Additional language skills are sought after.

BENEFITS

• Be part of a rapidly growing Web3 company that is redefining business banking.
• Work with innovative blockchain solutions that empower clients to manage assets securely and efficiently.
• Access to a Premium subscription on your Wirex account.
• Flexible working options.
• Diverse and multinational working environment.
• Generous vacation policy.
• Additional paid days off for your birthday, service anniversary, and special occasions.
• Collaborate with industry-leading partners and a dynamic, forward-thinking team.

NOTE: Benefits may vary from region-to-region and will depend upon the location you are hired in.