Customer Success Manager

Customer Success Manager

Alscient, Leeds, England, United Kingdom

(Hybrid)

The Role

As part of our continued growth, we are seeking an experienced Customer Success Manager to lead client relationships, drive account expansion and champion service excellence.

Your primary mission will be to help customers unlock the full value of their digital investments, particularly across Salesforce and AWS, by ensuring services are well run, identifying opportunities to deliver innovative solutions that increase their investment, improving adoption and strengthening relationships.

Why Alscient?

We are experts in digital transformation and proud to be a Salesforce Summit Partner and an AWS Advanced Tier Services Partner with 15 years of proven experience developing solutions, supporting services and driving customer success.

Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services to sectors including social housing, travel, finance, telecoms and public sector.

.

We put our people first, offering great opportunities for career development in a supportive, enjoyable environment, while fostering collaboration with the best people and talent.

What’s in it for you?

From day one, you will have everything you need to succeed including comprehensive support, a collaborative environment and opportunities to grow. While there is plenty to learn, you will not be doing it alone. We will be there to guide you every step of the way.

We offer a welcoming, inclusive, and supportive culture where you will work on exciting, innovative and creative projects.

You will be rewarded with a market-leading salary, performance-based bonus, private healthcare, pension and a personalised development plan tailored to your skills and ambitions.

You will also be rewarded for customer success and account growth, recognising your direct impact on our continued success.

What do we need from you?

We are looking for someone who can step in with confidence and make an immediate impact. You will bring energy, initiative and a strong sense of ownership in delivering value for your customers.

You will need to be passionate about your work, commercially experienced and committed to customer success.

Collaboration is key and we expect honesty, openness and a customer and team first attitude.

Key responsibilities include:

• Customer Success – Building a strong relationship with your customers, ensuring ongoing trust and high levels of customer satisfaction.
• Service Alignment – Managing various teams and people to ensure service and delivery success.
• Account Growth – Working with customers to identify, propose and deliver new solutions and improvements to increase the return and benefits from their investment.
• Advisory Support - Guiding customers on optimisation, innovation and roadmap planning to align technology with strategic business outcomes.
• Sector Insight – Demonstrating strong sector and industry knowledge to provide guidance, identify opportunities and deliver relevant advice and solutions.

You will have:

• Significant and proven experience (5+ years) in a client facing service or delivery role within a technology consultancy or cloud partner.
• A demonstrable record of managing service accounts and delivering exceptional customer satisfaction.
• The ability to deliver strong written and verbal communication to influence and steer stakeholder support.
• The ability to translate business needs into technical solutions with support from the broader team.
• A proactive, solution orientated mindset and collaborative team-working style.

Highly desirable attributes include:

• Familiarity with social housing, travel, finance, telecoms and public sector environments.
• A strong commercial background including experience of preparing business cases and solution proposals.
• Knowledge of Salesforce multi-cloud and/or AWS capabilities and how they drive business value.

Our benefits include:

• Excellent market leading salary.
• A benefit package including life insurance, pension and healthcare.
• Company annual performance related bonus scheme.
• Incentives for account growth.
• A generous holiday allowance, including a day off on your birthday.
• A flexible working policy.
• An inclusive, supportive and welcoming culture.
• A personalised development plan.

If the above excites or interests you, please contact [email protected] attaching your CV.