Customer Success Manager

About epx

epx, formerly EP&T Global Limited, is a global leader in building performance optimisation with energy & operational management solutions that reduce energy and water wastage and improve operational outcomes across an array of commercial real estate. Our EDGE platform extracts, analyses and reports data to reduce building energy use by identifying opportunities to reduce energy, water, and waste consumption within buildings. EDGE collects, processes, analyses, visualizes and interprets billions of sets of data per year to optimize the performance of buildings. It provides data-enabled technology to a portfolio of building assets in 26 countries throughout Asia, Australia, Europe, Africa, Middle East and North America.

About EDGE Industrial

EDGE Industrial is a new cutting-edge product designed for property owners and operators in a range of sectors including transport, logistics and industrial. It delivers a comprehensive suite of services including security, health & safety, risk management, energy optimisation, critical asset management, compliance and reporting. With a land-and-expand model, EDGE Industrial is poised for significant growth across the UK and European market.

The Role:

We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion.

The ideal candidate will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform.

What You’ll Do:

• Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations.
• Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements.
• Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell.
• Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence.
• Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice.
• Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes.
• Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies.

What We’re Looking For:

• Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors.
• Strong commercial acumen with a track record of growing customer accounts.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to understand and explain technical concepts to non-technical audiences.
• Experience working with transport, logistics, or industrial customers is a plus.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

What We Offer:

• Hybrid working conditions (3:2)
• Competitive salary and benefits including Mental Health Leave, and Health insurance.
• Career growth opportunities with senior leadership exposure
• Be part of the fast-growing prop-tech sector focused on sustainability

Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds.

Apply Now! Submit your CV and join us in creating a sustainable future.