Customer Success Manager

Who are we?

OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.

OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration. OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.

How will you add value to the OpenPayd journey?

• Maintaining a portfolio of existing or new corporate customers inc. cross-selling/upselling
• Managing the delivery of issues solved by the operations team
• Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
• Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
• Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
• Capturing new customer requirements in order to improve revenue and satisfaction
• Monitoring client communication channels and proactively assisting customers
• Liaising with other departments where appropriate to deliver end-to-end client success

The ideal candidate will have the following:

• Min. 10 years experience within Client facing role - operating with corporate clients
• Have at least 4 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)
• Experience working directly with customers from a variety of backgrounds
• A basic understanding APIs
• Proficiency in Microsoft Office
• Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
• Proficiency in CRMs – Salesforce preferably
• A general understanding of Foreign Exchange
• A general understanding of Bank Transfer
• A general understanding the Fintech industry
• A general understanding of PSD2
• A willingness to engage with customers and to go above and beyond to deliver
• Ability to drive projects and lead operational efficiency through proposing new solutions
• Self-driven & motivated individual
• Strong understanding of Salesforce reporting and client management
• Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level

Our perks and benefits:

• Personal training budget - £3000
• Cycle to Work scheme
• Discounted gym membership -£80 towards any gym
• Corporate discounts via PerkBox
• Travel loan
• Company Pension plan
• Health, Dental & Life Insurance
• Friday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies:OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.