Customer Success Manager

Brand Partnerships

Dalston, London

Full-time

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About SOJO:

SOJO is the leading platform for clothing repairs and alterations - modernising the industry and driving a culture of care within fashion. We partner with major fashion brands such as GANNI, ARKET, and Ralph Lauren to provide a high-quality service with our industry-leading software and in-house repair centre. Our mission is to revolutionise the way people extend the life of their clothes - combining expert craftsmanship with modern convenience.

We’re at an exciting inflection point of our growth and are seeking an exceptional candidate to elevate customer success, maximise partner growth and revenue potential, and foster deep brand loyalty.

What we're looking for:

We’re looking for someone with experience in sales or account management who thrives off of revenue targets and customer relationships. You’ll need to be articulate, confident and highly organised in order to work and manage relationships with senior people at global fashion brands.

What you’ll be responsible for:

Driving customer success and brand loyalty from all SOJO brand partners

• Ensuring our partners are routinely supported and informed by creating cadences for updates, reports and meetings with all partners
• Understanding customer problems to ensure our service and solution is a “must have” for our brands partners - feeding needs back into our engineering and strategic work

Unlocking the revenue potential in all our partnerships:

• Maximising growth with current B2B customers by driving store expansions, securing omnichannel adoption, introducing new feature/service adoption

Onboarding new stores and being the key point of contact for retail staff in our brand partner stores

The ideal candidate:

• Has 3+ years experience in an account management or sales role
• Is confident creating systems and processes from scratch and working independently and to a high standard
• Is exceptionally articulate, confident and persuasive in order to sell to and manage relationships with senior people at global fashion brands
• Has an exceptional level of organisation
• Someone comfortable with hard work, big targets and high-intensity environment

Why Join SOJO:

• Be part of a high-growth, purpose-led start-up reshaping fashion
• Work amongst an exceptionally hard-working and passionate team
• Gain autonomy and influence in a hands-on role
• Enjoy significant growth opportunities as the company scales
• East London based office with optional WFH 2 days per week

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Apply by emailing your CV and a 1 minute video explaining why you'd be a great fit for this role at SOJO to [email protected]