Customer Success Manager

Customer Success Manager

Location: Oxford (full time in office)

Salary: up to £40,000 + performance bonus / equity options

Start date: ASAP (immediate start preferred)

Join us on a mission to redefine B2B sales

At Super Benji, we’re reshaping how businesses build relationships at scale. Benji, our AI-powered sales assistant, helps teams send smarter, more personalised outbound messages on autopilot. We’re building a new category of relational selling, combining hyper-personalisation, AI, and automation to help companies grow with heart.

We’re a lean, fast-growing AI startup and one of Oxford’s most exciting teams. We’re looking for a Customer Success Manager who is technically confident, commercially aware, and thrives in fast-moving, client-facing environments.

You’ll love talking to people, build rapport quickly, and spend most of your day working directly with customers to set up and run campaigns in Benji.

Because we’re an early-stage, high-growth company, this role is full time in the Oxford office

. We move fast, collaborate closely, and believe being together in person is critical at this stage of our journey.

This isn’t a traditional “check-in and renewals” CS role. You’ll be deep in the product, owning customer campaigns and communications, supporting sales, and helping clients unlock real outbound performance using Benji.

What you’ll be doing:

• Own customer onboarding and early success, taking customers from kickoff to live campaigns quickly
• Design, configure, and optimise outbound campaigns inside Benji
• Act as a technical partner to customers, translating goals into practical setups and explaining how things work
• Support and coach sales in pre-and post-sale conversations when needed
• Operate at high velocity, switching between customer calls, campaign builds, and problem-solving
• Feed customer insight back into product, GTM, and leadership
• Help shape customer success processes and playbooks as we scale

This role will suit someone who:

• Has 2–6 years experience in Customer Success, Solutions, RevOps, Sales Engineering, or GTM-focused roles
• Is technically confident and enjoys setting things up and learning new tools

Is comfortable working with AI tools, automation, and SaaS platforms

Loves talking to customers and spending most of the day in conversations

Thrives in fast-moving environments with lots of context switching

Has a commercial mindset and enjoys helping sales teams and customers win

Enjoys building things from scratch in an ambitious, early-stage startup

What we offer:

• Up to £40,000 base salary, depending on experience
• Performance-based bonuses and equity options - share in the value you help create
• A fun, collaborative, high-momentum environment
• Shared working space at Grassroots
• A chance to join early and shape the culture, systems, and GTM motion of a category-defining startup
• Direct access to the founder and leadership team - your impact will be immediate and visible

Ready to help customers win with AI?

We’d love to hear from you. Hit the Apply button, tell us why you’re excited about Benji and let’s talk.

Industry: Business Intelligence Platforms

Employment Type: Full-time