Customer Success Manager

As a Customer Success Manager, you will be responsible for supporting our customers throughout their journey with our company. You will work closely with our sales, marketing, and technical teams to ensure that our customers receive the best possible experience. Your goal will be to help our customers achieve their goals and ensure their satisfaction with our services.

Responsibilities:

• Develop and maintain strong relationships with customers, including regular communication and check-ins to ensure their success and satisfaction with our service
• Collaborate with sales, marketing, and technical teams to understand customer needs and develop strategies for retention and growth
• Identify potential areas of improvement in our service based on customer feedback and work with the technical team to implement changes
• Provide support to customers to help them effectively use our service
• Identify and address customer concerns and issues in a timely and effective manner
• Participate in customer onboarding and provide ongoing support throughout the customer lifecycle
• Ensure customers are aware of our full suite of services and upselling/cross-selling where possible.

Requirements:

• 2+ years of experience in a customer-facing role
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build relationships with customers and internal stakeholders
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills