Description
Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. These organizations need individuals with cloud skills to help transform their business. To meet the growing customer demand for AWS skilled individuals across the globe, we need exceptionally talented, bright, and driven people. We are seeking an experienced Customer Success Manager to architect and implement comprehensive AWS learning journeys across a strategic customer base. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we’d like to speak with you! Here's your chance to join our Training & Certification team working in the highly visible role of Customer Success Manager.
The AWS Training and Certification Customer Success Manager (TC-CSM) is a strategic role that significantly contributes to the overall goals and objectives of our customers. The TC-CSM accelerates customer success by architecting and implementing comprehensive AWS learning journeys with a focus on learner engagement and business outcomes. This customer-facing role drives measurable outcomes in satisfaction scores, solution adoption, and customer retention.
As the primary point of contact for T&C's largest customers post-sale, TC-CSMs collaborate with AWS teams (Account Teams, Customer Solutions Managers, Solutions Architects, Training Business Development Managers) to provide personalized and insightful experiences that align to the customer’s specific needs. Additionally, they are expected to have knowledge across a wide range of AWS services to ensure that the success plans they design align with customer requirements and technological needs.
Key job responsibilities
- Responsible for planning and executing technical skill development programs and projects across a geography and/or within a vertical (Financial, Government, Utility, etc.)
- Manage all aspects of program delivery in terms of scheduling, enrollments, forecast accuracy, customer satisfaction and achievement of required business outcomes
- Lead and facilitate customer meetings and report development including the management of internal deliverables such as program plan, issues/risk and change management controls, and monthly status reports
- Work closely with our sales teams providing detailed information and updates on all managed accounts
About The Team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 3+ years’ experience leading the delivery of enterprise-level IT consulting projects or Customer Success programs
- 5-7 years of technical/professional experience with core technology and/or cloud solutions
- Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field.
- Current experience working within the AWS Training & Certification Organization
- Proven experience in program management with emphasis on reviewing project plans, aligning program goals, defining program governance, and other project related tasks to provide best practice guidance
Preferred Qualifications
- Knowledge and/or hands-on experience with AWS infrastructure services is highly desired
- Proficient in Microsoft Excel, Microsoft Project and at least one Business Intelligence tool (Tableau, OBIEE, PowerBI, etc.)
- Led teams and/or engagements utilizing agile approaches, values and principles
- Active PMP and/or Risk Management Certification(s)
- Ability to travel 10% to client locations to deliver professional services as needed
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - AWS EMEA SARL (UK Branch)
Job ID: A3061215
