Customer Success Manager (French- and German-speaking)

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then read on!

Coople is currently looking for a Customer Success Manager in our London office, responsible for our business in Switzerland.

Your Responsibilities

• Working remotely for the Swiss market, focusing on the success of small and medium customers in our client base.
• Onboarding new customers: explaining Coople’s value propositions and educating customers on using our platform
• Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides
• Supporting our small and medium business clients as they use the Coople platform
• Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness
• Proactively driving the engagement of clients with their job postings and ensuring client retention
• Monitoring key client metrics to spot churn risks or opportunities for expansion
• Support the design and optimisation of the client journey and onboarding processes
• Collection of client feedback on our platform to support further development by the Product and Marketing teams

Requirements

• Native level French, spoken and written is a must
• Fluent German and English on business level are a must
• Bachelor’s degree or higher
• The ideal candidate brings at a first professional experience in a Customer Success, Sales or similar client-oriented position

Other capabilities and skills

• Great communication skills, comfortable with presenting to large audiences over digital webinars
• Able to handle client objections and complaints
• Experience of working in a global, remote team
• Comfortable working in a fast-moving team environment
• Good knowledge of Excel, Powerpoint. Salesforce experience is a plus.
• Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities
• Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunches on Thursday and a great office in the heart of Old Street.