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Department: Customer Support
Location: EMEA-United Kingdom
Description
As a Customer Success Specialist, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries.
Key Responsibilities
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
- Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
- Be alert to trends in requests and issues reported by customers
- Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
- Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
Skills, Knowledge & Expertise
- University degree or equivalent working experience
- 1-3years' work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
Working hours are 08.30 - 17.30 (including a 1 hour break); one week per month you will be asked to work 08.00 -17.00. We have a full-time office work approach where you will be required to be in the office 5 days per week.
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
