Customer Success Specialist, German Speaker

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

• Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
• Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
• Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

✅The Role

The mission of this role is to support Corsearch’s existing customers and work with Sales and Product to increase client usage via strong education, onboarding, and monitoring efforts. 

The overall “Customer Success” strategy is to nurture customer relationships and to grow our solutions through a combination of strong customer understanding and articulate those needs to Account Management and Product Management to increase customer satisfaction, educating customers on our value proposition to justify investment in our solutions. 

You will be the person providing the expertise knowledge to the client, with the ability to research and answer all the questions customers might have about the solutions and more. 

Ultimately ths role needs to promote and deliver a strong relationship-based approach to customer interaction, account management and product/market planning and execution.

✅Responsibilities and Duties

• Build a trusted relationship with more established customers (especially of Enterprise / Tier 1 level) and proactively manage the accounts - proactively investigate / anticipate customer needs / pain points on an ongoing basis
• Provide customer online education – by phone or through screen sharing interface and follow-up on education sessions
• Support and education new colleagues
• Leverage usage insights or develop them to support data driven decisions
• Identify qualitative risks and opportunities at account level and take action whilst liaising with the Account Managers.
• Identify common needs and trends to inform product on new development / workflow opportunities and see them through.
• Supporting customers in developing product supported future solutions and strategies – sector specific expertise beneficial
• Provide support in the cross-sell optimisation process

✅Essential

• German and English speaker (proficient or native)
• Strong subjective expertise in all Trademark Solutions product offerings and specific product expertise in the product subject expertise is needed.
• Experience with internet technologies and software as a service
• Understanding of customer success methodology, including NPS
• Strong writing, Excel, PowerPoint, and communication skills and grammatical proficiency, including the ability to chair meetings or host webinars
• Basic use of AI tools such as Gemini
• Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management)
• Ability to demonstrate objectivity, sound reasoning, and delivery of solutions in sometimes high-pressure situations
• Bachelor’s degree or equivalent qualification in a relevant subject or relevant work experience for the role.
• Proactive Problem Solving
• Solution Driven
• Strong Relationship building
• Willing to embrace change and deliver the change with confidence
• Strong team player.
• Sense of urgency

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.