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Who We Are
We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.
Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.
Follow the links below to learn more about our work.
www.frontiersin.org/about/annual-reports
www.youtube.com/watch?v=87ejFfnQzko
What We Can Offer You
At Frontiers our working model for new roles is hybrid, offering flexibility to work from home while staying connected through our office hubs in key locations. This approach reflects our commitment to productivity, trust, and a collaborative team culture.
We provide a range of benefits across our global locations, including but not limited to:
- 4 additional wellbeing days in addition to existing annual leave allowance
- Access to learning platforms and dedicated learning & development time
- A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
- Employees can dedicate three days each year to volunteer
- Additional benefits depending on your location (e.g. pension plan and private medical care)
The Role
As a customer Success Specialist - Institutional Partnerships (German or Italian speaker), you’ll play a key role in strengthening relationships with our university, library, and research institution partners. Through exceptional account management and a deep understanding of scholarly communication, you’ll help advance Open Access publishing while delivering value and continuity for our partners.
Key Responsibilities
- Serve as the first point of contact for a portfolio of institutional partners
- Manage onboarding, renewals, reporting, and relationship growth independently
- Prepare proposals and quotes using internal datasets and analysis
- Identify upsell opportunities using usage trends and engagement data
- Ensure timely and accurate reporting and eligibility verification
- Maintain clean, up-to-date records in CRM and internal tools
- Collaborate with internal teams (Sales, Product, Publishing Partnerships, Finance)
- Help develop and maintain SOPs, templates, toolkits, and reporting resources
- Contribute to process improvements that enhance partner experience
- Respond to internal and external queries and co-manage shared inbox
About You
- 1+ years’ experience in account management, customer support, or institutional partnerships
- Background in scholarly publishing, Open Access, or university libraries is highly desirable
- Strong relationship-building and communication skills
- Fluent in English and Italian or English and German (written and spoken)
- Confident using CRM systems (Salesforce), project management tools (Jira, Confluence), and reporting platforms (Tableau, Excel)
- Organized, self-motivated, and detail-oriented with strong time and project management skills
- Comfortable analyzing data, identifying trends, and reporting insights to stakeholders
- Passionate about Open Science and improving the research ecosystem
Apply now
Please click the 'apply' button on this page and submit your application in English.
Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at
[email protected] for any additional support.
Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives. 
