[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]
YOUR OPPORTUNITY
The Customer Success Transport Specialist is responsible for managing shipment planning aspects, working closely with Customer Success Partners in delivering Order Fulfilment Rate and meeting customer expected delivery dates. This role will be focusing on Transport planning aspects however as part of Logistics & Customer Success Team, the successful Primo will play a cross functional role among Customer Success, logistics and warehousing areas.
The role is based in the UK supply centre, located in Glasgow. The supply centre is one of five globally and manages all operational and supply activity for their brands. The supply centre in Glasgow is responsible for managing the Bacardi portfolio of Whisky and Gin brands.
About You
To be successful in this role you need to have the ability to multi-task in a fast-paced environment and lead by example. You will need excellent communication & organisational skills as you will be working with a variety of teams. You will also have excellent attention to detail and the confidence to challenge decisions displaying a true Founders mentality.
ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?
- Do you dare to be different?
- Are you willing to question, challenge and innovate in pursuit of excellence?
- Can you work collaboratively and inspire others?
- Are you ready to make your mark?
Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come in!
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- Act as the owner for all transport-related Standard Operating Procedures (SOPs), ensuring documentation is accurate, up to date, and continuously improved.
- Ensure transport bookings are fully confirmed, including correct loading dates/times and appropriate equipment types.
- Coordinate and monitor effective load planning, ensuring stock availability and locations are verified prior to loading.
- Collaborate closely with Customer Success partners to support achievement of On-Time Final Delivery (OTIF) and Order Fulfilment Rate (OFR) targets.
- Stay informed on changes in the logistics and transport market; proactively identify potential impacts and propose action plans.
- Address ad-hoc and emergency transport issues by facilitating group discussions and coordinating with internal and external stakeholders to identify solutions and implement actions.
- Support cost control efforts by tracking and reconciling additional charges, contributing to cost KPIs, and helping reduce the Cash Conversion Cycle (CCC).
- Assist in Finished Goods stock management by providing transport insights that support stockholding targets.
- Generate and report on transport-related KPIs, ensuring accurate and timely data for decision-making.
- Develop and maintain strong relationships with third-party logistics providers (3PLs), fourth-party logistics partners (4PLs), and key transport stakeholders, including hauliers, carriers, and freight forwarders, to ensure efficient and reliable service delivery.
- Work with relevant teams to identify and implement process improvements within the transport function.
- Engage with the global transportation control tower and contribute valuable input to both Deepsea and EU transport tender processes.
- Support cross-functional collaboration across JDSL to enhance operational performance and results.
- Monitor and participate in continuous improvement initiatives related to transport logistics.
- Contribute to the development and implementation of strategic plans for transport operations.
- Provide support to Logistics & Customer Success Managers when required, ensuring continuity of operations.
- Perform additional transport-related tasks and initiatives as they are developed over time.
Skills
- Puts the consumer at the heart of every action and decision.
- Communicates effectively across cross-functional teams, with exceptional communication skills when engaging with customers.
- Highly detail-oriented with strong organizational and planning abilities.
- Demonstrates strong analytical skills, with the ability to extract key insights from data to drive decisions, align supply and demand, and assess risks in supply base and inbound flows.
- Capable of making swift, informed decisions to implement corrective actions when needed.
- Thrives in fast-paced environments, remaining calm and efficient under pressure.
- Skilled at managing multiple priorities simultaneously and able to effectively prioritize based on urgency and business impact.
- Sets the standard through leading by example, demonstrating strong personal accountability and ownership.
- Technically proficient in systems, with experience in Excel, SAP ECC/APO, or similar ERP and planning tools.
- Brings experience from an operational customer service and/or logistics environment.
- A true team player—collaborates effectively with both internal teams and external stakeholders, with a particular focus on strong partnerships with 4PL providers and the Customer Success team.
- Energetic and motivated, with a positive, can-do attitude.
- A self-starter who operates with minimal supervision, showing high levels of initiative and ownership.
- Experience in a fast-moving consumer goods (FMCG) environment is desirable.
- Embodies the "Three F’s": Fearless, Founder’s Mentality, and Family values.
PERSONAL QUALITIES
- Demonstrates the ability to work seamlessly within cross-functional teams.
- Adapts quickly to change in dynamic environments.
- Honest, reliable, and resilient team player with a high level of integrity and trustworthiness.
- Strong collaborator with excellent communication and interpersonal skills.
- Possesses strong numeracy and literacy skills.
- Willing and able to travel to other sites as required.
Preferred Experience
- Someone who has aspirations to experience different cultures.
- Experience in Spirits industry or related FMCG.
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
Health & Wellbeing
- Medical, Critical Illness, and Life Insurance
- Calm Meditation App subscription (free)
- Employee Assistance Programs
- Best-in-class, family-friendly, and inclusive leave policies
Additional Benefits
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
